Services Technology

1&1 Internet: I can’t believe I was fake-sold email services!

I use Google Apps for all my email. I’ve been considering swapping to Microsoft’s Office365 because they’re now offering BlackBerry services and I find that particularly attractive.

However I’m pretty much sold on Google Apps. Collectively, across all my accounts, I reckon I’ve got about 20 gigabytes of email content hosted with them. I really, really like the powerful search capabilities.

So when I got a call out-of-the-blue from 1&1 (or One & One or One and One) asking if I’d like to upgrade to their mail package, I said no.

I let the chap do his pitch then I explained that I had no reason whatsoever to use their email service.

He carried on regardless.

This, I think, is becoming a bit of a trend with organisations desperate to sell stuff. Only last week my mother in law was ‘force-sold’ a mobile contract by a fly-by-night agency pretending to be Vodafone. Thankfully the team at Vodafone have reversed the damage. The salesman blatantly lied to my mother-in-law, saying he was her Vodafone account manager, then blinded her with a bit of tech speak before saying he’d send her a cheque and put her on a better price plan. Before she knew it, she’d had another line activated on her account. Bad news.

Imagine my shock to find out I’ve been a victim of this too. I thought I knew better.

The 1&1 sales chap described the amazing benefits of their MailXchange service.

I could have a free trial. No thanks. He could send me some more information if I liked, the chap said.

“Sure,” I said.

“Ok I’ll get that activated for you,” he said.

I did wonder.

The arse. Why? Well, I’ve just had an email through from 1&1 thanking me for my recent order!

“You what?”

Yup. It appears I’ve ordered MailXchange. And it’s now active on my account. Whether it’s billing me anything, I’ve no idea.

I logged into the contracts section of 1&1 to see what was going on. I couldn’t locate this new service to deactivate it.

Either way, I’m rather annoyed.

This is what it takes nowadays, I suspect: Bullshit. WHY would I want to buy another email service, especially when I’ve told you’ve I’ve already GOT Google Apps and that I’m utterly delighted with it? Do a bit of a ducking and diving and activate the service anyway and see what happens? 😉

Not good.

Perhaps I’m not going to get billed until I set up an account?

Or maybe I’ve unconsciously agreed to take out a raft of MailXchange services that I don’t quite know about?

I’ve emailed their support straight back to say “Switch this shit off” (I used nicer language) but I now fear I’m going to get stuck in service-level hell. (i.e. “No, you need to do this-n-that Sir”, “We can’t actually help”, “Have you spoken to some other department?”)

We shall see. My expectations are set.

I think it’s time to move the last of my domains away from there. I just couldn’t be bothered up until now.

Thanks very much for the hassle, the ambiguity and the mis-selling 1&1.

Not quite a quality experience.

1&1 MailXchange email

Update: I just did a search for 1&1 to locate their sodding front-page (quicker that typing www..) and found this rather helpful domain transfer instruction page from I’ve got hundreds of domains hosted with them so I think that is most definitely the way ahead. Note to self: Sort this out soon.

You know what, I wonder what 123-reg would charge to login to my 1and1 account and sort out the transfers for me so I don’t even have to think? That would be useful.