I’ve used Direct Line for home and car insurance for quite a while. Years. In recent times we’ve upgraded to the Direct Line Select service on account of my wife liking the sound of it. I’ve found the service to be pretty prompt whenever I’ve called, mostly to deal with admin issues like changes of address.
I did feel a bit of a number, though. I definitely felt I was calling a call centre as opposed to being rendered a personal service.
So when my private banker — hello Rhonda — mentioned NatWest Private Insurance and thought it was worth a look. [Continue reading…]
I’d welcome any suggestions for insurance companies that you rate.